Email: Contact@LenderSeekers.co.uk Complaints Procedure At lenderseekers.co.uk we take Complaints very seriously and welcome your feedback so that we can assist you and improve our website services. Your right to complain We strive to offer a vital service and our track record is excellent. However, every so often someone comes away feeling unhappy about something. Unfortunately, these things happen. We know we are not perfect. But we aim to be. That is why we have a complaints procedure. Sometimes we can put things right; sometimes we can only explain ourselves and apologise. But we do want to learn from our mistakes. What you tell us helps to improve our service to you. We will treat your complaint confidentially, seriously and quickly. What can I do? It is important to let us know that you are unhappy and to give us the chance to put things right. Making a formal complaint There are two ways to make a complaint. You can put the information in a letter and send it to the address on the bottom of this page or email us at the address provided above. Review of your complaint Please allow up to 72 hours for your complaint to be addressed. We will endeavour to reply to you as quickly as possible. In the event that you are still not satisfied after we have responded, please contact the Financial Ombudsman: www.financial-ombudsman.org.uk